Clear Choice Canada Complaint - Windows and Doors
I entered into a contract with Clear Choice Canada to install some windows and doors. This was probably one of the biggest errors in judgment I have made. Remember the old saying that "if a deal is too good to be true, it probably is". These guys are pure and simply scam artists and snake oil salesman. In the last two years alone, they have changed company names and information at least 4 times. In 2006 they operated under Your Home International. In 2007 they changed to Clear Choice Canada. Late in 2008 they begun to advertise under Your Choice Canada but still sell under the Clear Choice Contracts. (Unknown to the parent company in the USA) The now advertise under both but with a different owner and operator. (Both companies work out of Pretty River Drive in Collingwood)
My ordeal began in May 2008. (I still do not have my windows installed and it is Mid December 2008) Like the previous reviews, I have been told everything under the sun. I have been told my windows arrived but there was a problem with the colors. I have been given a date and no one show up. I have been told my door still needed to be painted. I have been told they could not get in contact with the installer. I have been told that the installer picked them up but his warehouse was locked up by the property owner and they could not get access to them.
In the process, I have spent hundreds of hours tracking down info, been told I will get a call back (it never happens) and been given the run around on everything under the sun. I have been passed from Jim, to Paul to Wendy to Russell back to Paul and Jim and never again to the so called CEO Russell. He is always in a meeting when you call or out of the office. They inform you that they can not reach him and he has no voice mail. (Imagine that, in todays day and age a CEO with no cell phone, blackberry or paging service) When I finally find out he is in the office, he is unable to take my phone call and they ask for me to call back in 15 minutes. When I call back, he has gone out. If you have signed up for a contract with them, my advice is to seek legal action a.s.a.p. Even if they do eventually install your windows, the warranty is worthless. They are selling a product under the Clear Choice logo that is not a Clear Choice product. This means your warranty is worthless. I verified this with the Head Office in the USA. I am in the process of doing this myself.
I may think of getting the parent company involved or look for similar people who have been screwed over by the con artists and start a class action lawsuit. Under no circumstances should you ever sign a contract and give a deposit to these people.