Travelocity Complaint - Travelocity Snafu - Vacation
HUNTINGTON BEACH, CALIFORNIA -- On 11/24/08 we called to change our departure flight date. Trip ID# 3830 2507 3279. We change the date from 12/12 to 12/14. A few minutes later we received a confirmation e-mail with the wrong date 12/13.
I sent a response to e-mail address on our confirmation, email@example.com, and called but after over an hour we got the run around. We even sent a response in via the website "e-mail us". No response. During the phone call a manager was supposed to call me back. No call. A week later I sent in another e-mail to "firstname.lastname@example.org, with no response. Today I called back and have been on the phone for 2 hours and counting. I've been dealing with Peter, a supervisor.
He informed me that none of the e-mails contained any information. How convenient! He informed me that a manager had documented a return call and left a voicemail on 11/24 at 2348. This would be to my cell phone and there was no voice mail or call logged on the electronic database thru the phone company. I last spoke with Jenny. No help. Left message for Manager to call me.
I'm unable to bring this correction and will have to cancel my trip by 12/11/08 if this can't be corrected.
I have done everything within reason to correct this problem. Either I should receive a full refund or corrected air flight dates.
I don't mind paying for the changed reservations, but I want to pay for the correct reservations. I'm not trying to find fault, just to correct the problem.
To recap: 2 e-mails via the website, 3 e-mails in response to confirmation e-mail and 2 phone call for over 3.5 hours total.
No response from any e-mail contacts.
Attached are copies of the other 3 e-mails.
A quote from your own guarantee:
After You Book: If you purchase an electronic airline ticket and notify us of a change to the dates, names, or flight times within 24 hours of your purchase, we'll cancel your airline ticket without charging you a fee. (This policy does not apply to a short list of airlines.)