Amazon.com Complaint - Gift certificate order botched - NO REFUND
Amazon badly screwed up an order of $380 for 16 gift certificates and 3 months later I still don't have a refund. The recipients never got their certificates even though Amazon sent me a response that the order had been placed and shipped. After a month of fighting this battle, I finally got notification (via email because you can't talk to anyone there) that the order would be canceled, so I purchased different certificates at Barnes and Noble. The next day, the recipients then got their Amazon certificates. I've been fighting this battle for 3 months now and no refund. LESSON: NEVER buy from a company without the guts to list their Customer support phone number.