Value City Furniture Informative - Selling Damaged Furniture As New
OHIO -- It is sad but true...this company does sell damaged furniture as new...I worked for this company for a while, and some of what I saw was appalling...Selling furniture off of the showroom as new, damaged furniture being fixed and sold to the customer as new, and not even telling the customer it was damaged...One would think that at least the customer would be informed about the problem so that they can decide for themselves if they want damaged furniture...at least give them a discount. One of the things that really irked me was when the managers would say things like "How do you know if the customer is lying? If their lips are moving". Of course, if there was a problem, the customer was lying, or it was always their fault. Yet, in my opinion, they are the dishonest ones trying to pass off damaged merchandise for "new, quality merchandise". I saw this over and over, to the point where I seriously doubt if I would ever buy from them. Part of the reason I left there is the fact that I could not sell to my friends, or the public in general with a clear conscience. From what I can see here, it is a common practice throughout the chain.
Not so sure I would blame the Schottensteins themselves, the managers get paid on bonuses...how much stain safe and warranties sold affects their income...and most of them are greedy people living above their means...could care less about the customer or their staff.