DHL Complaint - Independent Contractor Gateway
SEDALIA, MISSOURI -- On 12-5-08 I was expecting a package from DHL Express out of Kansas City, MO. My regular delivery driver called me and told me that she did not have a package for me. She asked what zip code it originated from and I told her. She told me she would make some phone calls and get back with me. A short while later, I spoke with her again and she told me that one of the other drivers had by mistake put it on his delivery route truck and the package was still in Kansas City, two hours away. This was very upsetting as this package contained payroll checks.
This delivery driver told me in a conversation that she would be willing to meet me halfway later in the day to get the package to me. After discussing the situation with the owner of my company we decided to file a complaint with DHL, through their 800 number. I also had the contact name and number of the individual in the Kansas City location, so I therefore called him. He became very angry and screamed ' I know what you F***ing want, I'll bring you your f***ing check!". With that he hung up on me. I therefore contacted the 800 number again and lodged another complaint. A short while later a DHL representative by the name of [snip] called me back, I explained to him what had occurred and he was very apologetic. He told me that [snip] was on his way down with the package/payroll.
At 2:36 [snip] arrived at my office. He threw the envelope down on my desk and proceeded to scream that the regular delivery driver was going to meet me later that day to get the package to me. I told him that we pay DHL to provide a service and they fail miserably at it. He then proceeded to scream more calling me a liar and other things. He slammed my office door shut and stomped off down the hallway. By this time other businesses in my office building had come out of their office to see what all the screaming was about. Everyone was rather flabbergasted at the unprofessionalism and actions of [snip].
I again spoke with [snip] from DHL and later in the day a [snip] (who is the actual employer of [snip] from Gateway in Omaha Nebraska) called me. Gateway is a contractor for DHL express. [snip] told me that he had discussed the first incident regarding the profanities on the phone with [snip] and he had known nothing about the incident that took place in my office when [snip] delivered the package. He too apologized and said that he thinks that [snip] is stressed out due to DHL folding and everyone losing their jobs. He said that if they were not losing their jobs in a few weeks, then he would terminate him for this but because of the status of DHL, he would not be doing so.
This however is NO excuse for [snip] behavior. [snip] is the driver SUPERVISOR. What an example he leads for the others.
I have seen this individual in person twice now. I was stunned when I first found out that he was a supervisor as he was very dirty and unkempt looking.
I know that there have been drivers, namely an individual by the name of [snip] who worked in the Warrensburg, MO area until last Friday, when he was let go early, [snip] in the past has been suspended because of throwing packages while at the depot. This was not in the presence of a customer as [snip] was.
I would like [snip] to be reprimanded and made to apologize to me and the people in my office building who heard his tirade.