Alamo Complaint - Alamo Deceived Us
We rented two mini vans in September for two weeks. There were 15 of us in our party, six of whom were at the desk ready to sign to be additional drivers as we took out gold insurance. No problems with the vans took them back in the same condition we picked them up. When we got home during that week I found out that they had charged me $312.35 and $74.63. I got in touch with the travel agents who booked us the holiday explained to them what had happened they said they would look into it. They informed me this week that we had signed for roadside assistance and personal protection, well this was news to us, it was not discussed at the desk let alone that it would cost more.
I can't believe that a company can do this, we would have refused this if it was offered, anybody else had similar experience? And if so where you successful at getting your money refund?