Northwest Airlines Complaint - "Schedule Change"
BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on a far less appealing flight. However, my daughters and I were booked on the same flight(under a different confirmation number). The flight was never cancelled, as we were just confirmed on it. I requested that my husband be put back on his original flight, and they said it was not possible since there are no seats available(even though he had a seat in August-when we booked)
After numerous hours on the phone, they admitted to bumping him off the flight, but will do nothing to make up for it.
NWA has committed fraud on our tickets this time, beware that it may happen to you.