Travelocity Complaint - Cancellation With No Refund
I guess I have myself to blame for not knowing Travelocity's cancellation policy, but they have no human compassion. How do companies like this stay in business?
This summer I made a reservation for my mother to visit us this Christmas. A few weeks before her trip, something happened which affected her health making it impossible for her to travel. She had her doctors write reports explaining why she could not travel so I could provide them to Travelocity and get a refund for the $305 ticket charges. I called Travelocity's customer service and they said it was too bad about my mom, but there could be no refund. I had to speak with a customer service representative I could hardly understand which I do not appreciate in times like these.
He said I could receive a credit for the price of the ticket; to be used by the anniversary date that reservation was made, but that the travel would have to be by the same person whose name the original reservation was made in, on the same airline, AND there would be extra charges. Extra charges would include a $180 service fee and the difference in price between the original fare and the new fare. I had to ask the customer service representative at least 3 times to explain it to me because I couldn't understand his accent and he spoke too fast. This is customer service??? I don't think so.
Needless to say I will not ever do business with Travelocity again. It is obvious that they only care about taking people's money without any regard of the consequences. I hope they go out of business. They deserve to.
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