[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Travelocity Complaint - Cancellation With No Refund - Cancellation Policy
Cancellation Policy - Complaint
I guess I have myself to blame for not knowing Travelocity's cancellation policy, but they have no human compassion. How do companies like this stay in business?
This summer I made a reservation for my mother to visit us this Christmas. A few weeks before her trip, something happened which affected her health making it impossible for her to travel. She had her doctors write reports explaining why she could not travel so I could provide them to Travelocity and get a refund for the $305 ticket charges. I called Travelocity's customer service and they said it was too bad about my mom, but there could be no refund. I had to speak with a customer service representative I could hardly understand which I do not appreciate in times like these.
He said I could receive a credit for the price of the ticket; to be used by the anniversary date that reservation was made, but that the travel would have to be by the same person whose name the original reservation was made in, on the same airline, AND there would be extra charges. Extra charges would include a $180 service fee and the difference in price between the original fare and the new fare. I had to ask the customer service representative at least 3 times to explain it to me because I couldn't understand his accent and he spoke too fast. This is customer service??? I don't think so.
Needless to say I will not ever do business with Travelocity again. It is obvious that they only care about taking people's money without any regard of the consequences. I hope they go out of business. They deserve to.
This summer I made a reservation for my mother to visit us this Christmas. A few weeks before her trip, something happened which affected her health making it impossible for her to travel. She had her doctors write reports explaining why she could not travel so I could provide them to Travelocity and get a refund for the $305 ticket charges. I called Travelocity's customer service and they said it was too bad about my mom, but there could be no refund. I had to speak with a customer service representative I could hardly understand which I do not appreciate in times like these.
He said I could receive a credit for the price of the ticket; to be used by the anniversary date that reservation was made, but that the travel would have to be by the same person whose name the original reservation was made in, on the same airline, AND there would be extra charges. Extra charges would include a $180 service fee and the difference in price between the original fare and the new fare. I had to ask the customer service representative at least 3 times to explain it to me because I couldn't understand his accent and he spoke too fast. This is customer service??? I don't think so.
Needless to say I will not ever do business with Travelocity again. It is obvious that they only care about taking people's money without any regard of the consequences. I hope they go out of business. They deserve to.
Comments:
Posted by KenPopcorn on 2008-12-09:
I'm sorry for your mom's illness. Did you read the terms of the ticket when you booked? As much as I dislike them, they do make it pretty plain when a ticket is non-refundable. You pay less for a non-refundable ticket, and you gamble on being able to use it. I would take the credit and be glad to get it.
Posted by Ben There on 2008-12-09:
You would have gotten the same story if you had booked through any other travel website or directly with the airline. Airlines offer heavily discounted nonrefundable tickets, and more expensive refundable fares. Sometimes they waive them if someone dies, but that is not always the case. In the future, I suggest travel insurance as many policies would have covered this situation.
Posted by JohnInSoCal on 2008-12-09:
Ben is right. A more expensive fare with the airline would have given you the option for a refund. I hope your mom is feeling better soon.
Posted by GwenSA on 2008-12-13:
Thanks for your comments. I learned my lesson.
Posted by J Serrano on 2012-09-23:
This same sort of thing happened to me, except it was tickets to see my mother-in-law who was ill, They refused to refund, and then my mother-in-law died. They have no compassion, only care about making money, didn't record the call so only go by the agents paperwork. Its a my word against theres situation and for good customer service the should be given the benefit. I hate this company but know with such bad service they will go under.
Posted by Manura on 2013-03-17:
About the same happened to me. Don't bother buying the flight insurance. They made me jump through hoop after hoop and still did not refund one cent. The make it really frustrating so that you just give up. I'll never book through them again. Paperwork being conveniently lost...etc..
They find ways to renig on the insurance.
They find ways to renig on the insurance.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Don't Use Travelocity for Airline Tickets - Go Direct to the Airline! - Airline Tickets
- Travelocity Gift Card Is A Scam
- Worst Customer Service I Experienced in my 53 years - Change of Reservation
- Not Guaranteed a Ticket Even if You Get Confirmation - Flight Booking
- Do Not Use Travelocity - Even With A Confirmation Number You Are Not Guaranteed A Room You Paid For - Hotel Rental
More Reviews on Travelocity:
- Travelocity Failed to Tell Me of a Connecting Flight Change Which I Could Not Make! - Travelocity.com
- Travelocity does NOT honor their own cancellation credit rules - Airline Credit
- Do Not Book Hotels From This Company - Hotel Accomodations
- Worst Experience Ever, Crooks and Thieves - Vacation Package
- Don't Pay Upfront Total Cost of Flight, Hotel, Car. - Insurance for Travel Reservations