ATT Uverse Informative - Shoddy Work, Poor Quality, Lack Of Service
ILLINOIS -- I do not recommend this service to anyone, they are clearly not up to industry standards.
In response to ATT's aggressive marketing campaign, we had Uverse installed. It was the single worst decision I have ever made. Almost imm. we bagan picking up static and radio signals on the phone, the internet frequently freezes briefly, calls are dropped (home phone). Incoming calls sometimes get an all circuits are busy message for hours at a time. Outgoing calls often get a fast busy and do not go through. It is very difficult to get through to support.
I called support at least 15 to 20 times. All tech agents said the modem should be replaced, 6 agents were sent out, 4 of them made no attempt to fix the problem, various excuses. I made many more calls to support, all said the modem should have been replaced already, promised to take care of the problem, none did. Received numerous promised to look into the problem and called me back. Only one call back, and they did nothing to remedy the problem. Over the next 9 days, 6 different appointments were made -on 6 different days, and NONE showed up, I would call during the day, they'd say they were still coming, never showed up.