[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Jordans Furniture Complaint - Jordans Furniture Has No Customer Loyalty; Warranty Scam - Furniture Warranty Is A Scam
Furniture Warranty Is A Scam - Complaint
AVON, MASSACHUSETTS -- My husband and I always buy our furniture from Cardis. We heard good things about Jordans so gave it a try. What a huge mistake. We bought a table set for our eat in kitchen. I was apprehensive because it was very expensive. The sales person (shelly) sold me the warranty because she said I would have nothing to worry bout she uses it herself all time, blah, blah, blah. So we did. The table is terrible I have had nothing but problems. Every time I put a call in it takes a week up to a month for an appointment to be set up. Then when the technicians come if they can not repair it. They call it in and the people on the phone twist your words until they find something that would not be covered. So the tech says I will order you a new table shows where it is covered and the idiot on the phone denies it. I have been going back and forth for over 2 months with them and it is by far the worst customer experience I have ever had they clearly do not demonstrate customer loyalty. Stay as far away from them as you can.
Also they sell the same things you can get at Cardis or bobs, but they change the stitch in the arm or something so they can charge you hundreds more. Everything I bought from Cardis I found there for way more money and Cardis warranty is awesome!!
Also they sell the same things you can get at Cardis or bobs, but they change the stitch in the arm or something so they can charge you hundreds more. Everything I bought from Cardis I found there for way more money and Cardis warranty is awesome!!
Comments:
Posted by Anonymous on 2008-12-10:
Jordans has the highest customer satisfaction rating in their industry, so I think maybe you aren't complaining to the right person. Since you live right near the store, why not go in and ask for the manager? You can see the Christmas movie while you're there, get in the spirit.
As for comparing them to Bobs.... come on... Bobs sells junk furniture. They aren't even in the same league.
As for comparing them to Bobs.... come on... Bobs sells junk furniture. They aren't even in the same league.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!