Jordans Furniture Complaint - Jordans Furniture Has No Customer Loyalty; Warranty Scam
AVON, MASSACHUSETTS -- My husband and I always buy our furniture from Cardis. We heard good things about Jordans so gave it a try. What a huge mistake. We bought a table set for our eat in kitchen. I was apprehensive because it was very expensive. The sales person (shelly) sold me the warranty because she said I would have nothing to worry bout she uses it herself all time, blah, blah, blah. So we did. The table is terrible I have had nothing but problems. Every time I put a call in it takes a week up to a month for an appointment to be set up. Then when the technicians come if they can not repair it. They call it in and the people on the phone twist your words until they find something that would not be covered. So the tech says I will order you a new table shows where it is covered and the idiot on the phone denies it. I have been going back and forth for over 2 months with them and it is by far the worst customer experience I have ever had they clearly do not demonstrate customer loyalty. Stay as far away from them as you can.
Also they sell the same things you can get at Cardis or bobs, but they change the stitch in the arm or something so they can charge you hundreds more. Everything I bought from Cardis I found there for way more money and Cardis warranty is awesome!!