Phoenix Service Group Inc Complaint - Phoenix Service Group Incompetent
Purchased an EXTENDED 4 year, DICK's NO SWEAT warranty for a $1000 treadmill I purchased @ Dick's Sporting Goods, 2 yrs after purchase treadmill dies. Followed warranty directions & called Phoenix Group who is in charge of overseeing warranty.
NOW 2 months later & NUMEROUS phone calls to Phoenix Group, Horizon Fitness (treadmill co), Dick's (place of purchase) & Bravo Systems (tech services sent by PHOENIX) still waiting for treadmill to be fixed.
Phoenix Group does not return phone call, does not follow up on plan of action. Each time I call, manager is not available, get new customer service person. I have to follow up (to all companies mentioned above) to make sure parts are ordered, service technicians are called, etc.
After waiting 2 MONTHS for part to FINALLY be delivered, WRONG part DELIVERED.
After purchasing EXTENDED WARRANTY expected to make ONE CALL and have problem fixed within 2 WEEK time frame.