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Jolly Time Popcorn Compliment - Bad Popcorn - Packaged (Non Microwave) Popcorn

Review by bespoke on 2008-12-10
Hello,

I recently purchased a bag of Jolly Time popcorn. The kernels wouldn't pop properly, tried the hot air, tried the stove top at different settings with no joy.

Emailed the company and just received the most wonderful service!

I only complained as I was so miffed at the time spent and that we were really in the mood for some popcorn.

They explained what happened, the problem was resolved to my satisfaction and they apologized.

Very satisfied with their customer service. A lot of other companies could learn from them.

I will be buying their products again.
Comments:11 Replies - Latest reply on 2008-12-11
Posted by tnchuck100 on 2008-12-10:
What happened? How was it resolved?
Who voted "Helpful"? There not enough information presented here to be considered "Helpful".
Posted by Anonymous on 2008-12-10:
Thank you for taking the time to post a compliment about Jollytime. But, I, too, am curious about what caused the popcorn not to pop (in case I ever run into the problem).
Posted by Anonymous on 2008-12-10:
Diane, if you have this problem, get a brown paper bag....

Oh heck... you know the drill!
Posted by Anonymous on 2008-12-10:
What, C2O--and put it over my head? WT.....Oh, you mean for the popcorn. I see. Yep, I do know the drill. But, what if it doesn't pop? You see, we're back to the original question.
Posted by Anonymous on 2008-12-10:
Then DO put that bag over your head. You've failed basic cooking 101. LOL!
Posted by Anonymous on 2008-12-10:
You are very bad, C2O, LOL. Oh, and I don't need a bag over MY head.
Posted by Anonymous on 2008-12-10:
I figured you didn't... LOL!
Posted by madconsumer on 2008-12-10:
great review.

it does not matter what they offered or did, as long as the customer is happy. it is nice to know good customer service can still be had.

very helpful.
Posted by DebtorBasher on 2008-12-10:
We'd like to know what they said caused the problem?????
Posted by Anonymous on 2008-12-10:
Inquiring minds and all.
Posted by Starlord on 2008-12-11:
If the popcorn has been in the system too long, i.e. wholesale warehouse, retail warehouse, store shelf, etc. it can be dried out. Popcorn requires a certain level of moisture in the kernels to pop. If the popcorn dries out too much, there is not enough water vapor in the kernels to generate the steam that actually makes the kernels pop.

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