Taco Bell Complaint - Complete Incompetence
SIERRA VISTA, ARIZONA -- The Taco Bell located in Sierra Vista, AZ is in dire need of new management.
Eight times out of ten in the last year I have received poor service in every aspect related to the food business.
It is a common occurrence to be told you will have a thirty minute or longer wait for your food. A few will say, but the majority of customers (such as myself) leave in disgust. I feel badly for those stuck in the drive through with no way out. On those rare occasions when you do not have to wait, your order is incorrect, the service horrible, and when you complain you receive no sense of responsibility from the manager. If you order a taco supreme you get home and find out the sour cream is missing. If you order extra meat or cheese you do not receive it. Often times, you are missing items from your order.
I have been greeted at the drive through by an employee who acts annoyed and sighs when you have a question or ask them to give you a moment before placing your order. Said employee points at you while you wait in the drive through and makes comments to co workers if you complain about the rude behavior. When talking to the manager you get absolutely no satisfaction. In fact, you are then left to wonder if they spit in your food. You very seldom receive friendly, competent service.
Having worked at Taco Bell when I was in high school I often wonder what the problem is and why it is not corrected. It is not a hard job, and it is easy to make the orders in a timely fashion. Telling customers they have to wait thirty minutes for their order is completely absurd considering the time it takes to make the items on the menu. If this were a one time situation, it would be understandable. However, it happens almost every time we attempt to eat there. We do not even bother returning the items which were made incorrectly anymore. It is to be expected something will be incorrect.