Air France Complaint - Air France Sucks
DELHI -- I wish I had reviews of Air France service before I booked my family's travel to the US. My daughter found her checked in bag tampered with and taped on arrival in Delhi in November. She thought the Customs must have taped the bag as extra security precautions and did not complain about it at the airport Air France office. After reaching home, she found her laptop computer missing along with some new items of clothing that she had bought before departure from the US. When we filed a complaint, the Delhi Air France Customer service said that their terms of carriage do not permit passengers carrying electronic items, jewelery, etc., in the checked in baggage. However, the airline was willing to pay about $75 as compensation. They calculated the compensation on the basis of the weight and not the intrinsic value of lost items! We asked the airline again to try to locate the computer if it was removed by the Customs and there was no reply. From the silence it appears that the computer and other items were stolen and the airline washes its hands off!
I do not know about other airlines but if thieves are operating in airports around the world in the guise of customs officials, God alone can save the passengers!
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