Slumberland Inc Complaint - Customer Service and Furniture Quality
BARABOO, WISCONSIN -- My boyfriend and I purchased a bedroom set and had it delivered to his house. The total cost was about 2000.00. The day it was delivered we came home later on and found that the touch lights did not work and that the men had set up the bed so we could not access the thermostat. We tried to move the part of the set and two of the boards that were supporting the bed broke. The woman who sold us the bed also told us that this particular model did not need a box spring if we purchased the drawers that go underneath. For two drawers we paid 250.00 and they barely hold two pairs of jeans or two sweatshirts a piece. Also, the drawers do not even touch the underneath of the bed therefor not giving it any support! We called customer service and the men came back to fix the lights about two weeks later and they said they would have to order parts and they would also replace the support boards. By this time the mattress is starting to sag in one area. They came back again and fixed the lights, but now they all turn on at once!! They are touch lights (3 total) that light up either the dressers or the middle of the headboard at three different settings. ( dim, medium, bright) We called again and they basically told us we would have to fix them ourselves. We called them back again and mentioned the mattress sagging and the broken boards again and they didn't call back at all. They wanted us to "lay a broom across the mattress and take pictures to show the sagging of the mattress".
They still have done nothing to rectify the situation so we went ahead and called the better business bureau and corporate headquarters and let them know that they would be receiving a written complaint which we sent out. We are waiting for a response and even though Slumberland most certainly received the notice, they still have done nothing.
I would have to say that they have the worst customer service I have ever dealt with.