Toyota Motor Corporation Complaint - Horrible Experience at Toyota of Carlsbad Service Department
CARLSBAD, CALIFORNIA -- Firstly, I was forced to take my Tundra with 40K miles on it in for a defective Fuel Evaporation System leak which is a known faulty component on Tundra's. I was then forced to pay almost $400 out-of-pocket for Toyota's defective part. After 4 trips to the dealer because of this issue I paid for the repair even though it had nothing to do with 'normal' wear on the vehicle. The work was done. I paid and drove my truck home.
Next morning, my truck won't start! I check the battery and my battery is completely dead. Interestingly enough, I had never had this problem and then all of a sudden once Toyota of Carlsbad services my truck the battery is deemed useless. So an hour later Toyota has my truck towed up to their dealership. I receive a call later this day saying that Toyota of Carlsbad will NOT pay for the towing fee of $80 and it will cost another $200 for a new battery because they "feel their repair had nothing to do with your battery issues."
I priced a new battery and battery terminal at my local Napa Auto Parts at $89.00. So Toyota of Carlsbad not only attempted to double the price of a simple car battery on me but they are now going to make me pay for a towing bill of $80 because of their faulty repair/repair procedures.
So it is just a complete coincidence that my battery, with zero previous issues, is all of a sudden not usable after Toyota of Carlsbad's service team does work on my truck?
The service personal at Toyota of Carlsbad were not only rude and demeaning to me but also had the nerve to jump start my truck in the service area of their own dealership. They obviously don’t have any regard for showing all of their past, present and future customers that they have to jump-start an infuriated customer’s vehicle.
From a customer service standpoint this is EXACTLY why this dealership had to lay off over 30 service employees 2 weeks ago.
Even one of their own service employees, was disgruntled with what had occurred with my vehicle because of his own team’s actions as he gave me my truck keys after a jump-start in the parking lot. Ted, thank you. You made a horrible experience just a little bit better.
If you are reading this as a customer I have heard horrid stories of this dealership and went there anyway and look where it got me. I will NEVER go near Toyota of Carlsbad again and I think they are a liability to Toyota’s good name.
Toyota you need to step in and reevaluate this particular services team’s goal, which should be to keep your customers content and not having to share stories like this with potential customers.