Bally Total Fitness Informative - Very Rude Staff - Customer Service
SCHAUMBURG, ILLINOIS -- My husband and I have a two-year contract with Bally at the Schaumburg location since Sept, 2007. We had paid a $200 down payment and are paying a high monthly charge compared to the discount my friends got. We felt cheated already.
But, this is a complain against your staff at the Schaumburg Bally. Please teach them some courtesy along with the physical training skills. On 12/10/08 I had my husband's sister visiting us and we went to the club for a day on Monday. That is when I thought we signed for the 2-week guest pass but it was just a one day guest pass. We did not know the either/ or rule (that is: we can either take the one day pass or the 2-week guest pass - which has no logic at all), but this rule was v clearly and rudely explained by their general manager. He had a v bad attitude towards us. I have never seen a manager who was so helpless, indecisive and rude.
When I signed up last year the staff was very friendly and I had signed up for personal training and had got to know everyone really well. But this is the worst experience I have ever had, his assistant was v rude and demanded $15 for a one day fee whereas adding a family was $19 a month, my husband's sister was here only for 2 days, and moreover she is moving to Chicago in Dec, but I think you guys lost a potential customer.
It is not about paying any amount, but I have never been so ill treated before, in spite of being an existing customer whereas I know people who use the 2-week pass and use it for a month. I wasn't treated the same when I signed up, this is very rude and I feel discriminated. We were waiting there for 30 minutes and being laughed upon until they realized they could make an exception and let us in for a day, but by that time we were not interested in your obligation. Next time please teach them to make an exception for somebody sometime, if we would have known the ordeal we wouldn't have gone there in the first place.
I don't know if this email is going to be neglected..but guys please learn some Customer Service in a gym where there is no Water fountain within a block and with all of your good trainers gone!