1-800-Flowers.com Complaint - Don't Deliver On Sundays But Accepts Payment For It!
CONCORD, CALIFORNIA -- I ordered flowers on 1800flowers.com website for my mother's birthday with a Sunday delivery date, accepting to pay the $13 fee. The morning of delivery they called to state that they do not deliver on Sundays. I asked for a refund and was told I would get after after the agent told me it was my fault for not calling to verify if Sunday delivery was possible. I never received the credit and when I called back I was told that they deleted the order but would not release the hold on my card account. They said it was not their problem my bank is maintaining the hold. I asked to speak to a supervisor and was hung up on. I later filed a complaint with the BBB and the response I got back from them was the same - it was not their fault but my banks.
These people should not accept payment when they know that they cannot deliver a service.