Macy's East Complaint - Crediting Payments To Wrong Account Assessing Late Fees
SALEM, NEW HAMPSHIRE -- Don't get me wrong, I LOVE Macy's. It's by far my favorite store. My problem is with their business practices.
Every time I open a new account with Macy's (I have had many over the years), I get my bill with the account number on it, so I create a payee with my bank. I send in the payment, usually payment in full and the credit department will credit the wrong account and assess a late fee.
Every time this happens, and it happens every time, I call them to bring this to their attention and am always told that I need to add 2 numbers to the end of the account number in order for my payment to be credited to the correct account. So why don't they just give you the complete account number in the first place?
It seems to me that this is a fraudulent business practice and that some folks who may have many accounts with them, like myself, won't notice these extra fees and just go ahead and pay them.
My second problem with their business practices has to do with billing and charging late fees. On December 3, 2008, I received a bill for my department store credit account for $242.32. I paid it in full on 12/9/08 even though it wasn't due until 12/29/08 according to the bill I received. When I go online and view my account, I notice an additional charge of $33.76 with no explanation as to what it is for. So I complain (this is the second complaint for assessing late fees in one month, by the way) and get this response:
From: Macy's - Credit Services
Sent: Wed, 10 Dec 2008 11:23 pm
Subject: Re: Question Regarding a Transaction on My Bill
Thank you for being one of our Best Customers and taking the time to contact us about your Macy's account. I appreciate the opportunity to respond to your inquiry and address your concerns.
Please accept our apologies for the inconvenience this matter has caused. Since you did not receive the previous statements correctly, I was happy to remove the late fees and finance charges you were assessed. As of today, you do not owe anything to Macy's.
For the record, I have never missed a payment or been late on a payment for any of my Macy's accounts. EVER.