JP Morgan Chase Home Finance Informative - A Families Last Cry... We despise Chase Home Finance
MENTOR, OHIO -- I will add to the horrible business practices that Chase and First Place Bank have. My husband and I both lost our jobs in the same year about 4 months apart from each other. Amongst other family problems, I began the workout process with our original mortgage company. I was awaiting the final papers from First Place Bank when I receive a letter that my mortgage was sold to JP Morgan Chase. I spent months arguing with Chase that there had to be some type of assistance for my situation. They kept telling the that they don't reduce monthly payments. I understand that but don't you offer some type of assistance.
After 8 months of arguing and attemping to contact every government agency to prevent foreclosure, I received foreclosure paperwork. When I say every agency, I mean every agency: Hope Now, Consumer Credit Counseling, NHS of Greater Cleveland, other mortgage companies, my former mortgage company, just to name a few. I found out that Chase did have programs to help with my specific situation...why am I being discrimanated against? I have no choice but to hire an attorney and a loss mitigation specialist who proceed to call Chase on a daily basis and threaten legal action if they don't help me. I can't be discriminated against if I have the qualifying events that they list. They have helped others with the same circumstances.
So in the 11th hour, Chase finally send the paperwork for the option they chose for me. I didn't even get to negotiate anything. But what do you do when your house has an auction date and your 4 year old will have no home. So here we are 6 months later, I have yet to receive anything from Chase that they are receiving my payments and actually applying them to my account. They REFUSE to send me a mortgage statement. Everytime I call they tell me to call the person Bryan who has been assigned to my case.
Guess what he never calls back. No one will give me information regarding my mortgage. So based on some legal advice, I withheld my Nov. payment. NO ONE EVEN CALLED ME TO SEE WHY I NEVER MADE MY PAYMENT. So I did the same with Dec. STILL NO CALLS. My online account states that I haven't made a payment since August. WHERE IS ALL MY MONEY GOING? Today, my only mission was to get information about my loan.
I was hung up on, transferred to a fax machine, told that I needed to call the phantom Bryan, and told that no information was going to be given out. Now I sit in tears, I call back and finally speak to someone who has a heart. She tells me that my payments are making it to my mortgage but she can't explain anything else to me. She can get fired for giving me just that small piece of information. What the hell is that about...its my mortgage? I am so tired of dealing with Chase and I guess I have to take what ever they deal to me because no one will help me not even our own damn government. But I am sure that Chase will be fine and all the top execs will make out with the government bailout money. I guess I write this with the hope that someone who reads this can help. I don't know where else to turn and praying just doesn't seem to help anymore.