US Energy Savings Complaint - US Energy Savings Scam
ONTARIO -- I would like to expose what I believe is a huge misrepresentation on the part of U.S. Energy Savings Co. (USES), which is an Energy Service Company (ESCO), in the way they conduct business.
My wife and I switched our gas and electric supply from National Grid and ConEdison respectively to US Energy Savings. The latter's modus operandi is basically like this: They sent an independent contractor who was visiting all the homes in our neighborhood. She warned that we may be paying too much for our energy supply and that she knew a way to save us money. Naturally, when the economy is in a recession and you're stretching every dollar to be able to pay your bills, you are willing to listen to this kind of pitch. Furthermore, the representative proceeded to elaborate on the three misrepresentations which are, first, that there would be no term or that it would be open term and we were free to change USES at any time. Second, that there would be no fee whatsoever if and when we switched from USES, and third, that if and when the energy supply rate dropped, our rate would adjust automatically. All three proved to be false consequently when we called USES.
I am a big skeptic and when this representative made these big promises to my wife and me, I made it a point to ask the questions over and over again, ad nausea. I stopped short of recording our conversation; in hindsight, I think I should have. Moreover, when the switch to USES was finally reflected on our gas bill, I compared the rate of National Grid to that of USES and to my shock and dismay, the latter's was higher by 50 cents. This adds up to a lot of money over time. Immediately, I called USES to question my findings and they told me that they "don't promise any savings." I tried to cancel our agreement and they refused, citing that my wife and I should have read the contract. I argued that we had an understanding with their representative, thus reaching an agreement. USES did not honor this, saying instead that the written agreement supersedes anything that was said. I mentioned a clause on the agreement regarding the "Extended Cancellation Period of 30 days from the date of our first bill" and they refused to honor that by saying that they have their own start date which is much sooner than the one reflected on the bill.
In conclusion, this is a disgrace. U.S. Energy Savings is preying on the public's quest to save on energy by enticing them and then changing the rules thereby hooking them for up to 5 years at higher rates.