Joanne Fabrics - Warwick, Rhode Island Complaint - Worst Customer Service Ever!

Review by gette on 2008-12-11
WARWICK, RHODE ISLAND -- Joanne Fabrics in Warwick R.I. has won the award for the worst customer service ever. I went there today and I was waiting my turn at the cutting counter. The lady behind the counter was fiddling around with her hand held computer and I finally said, 'Could you wait on me?' She said she was waiting for a customer to come back. It was 4 minutes before the lady actually came back and I was still waiting. The other lady behind the counter ignored me too. A customer in line ask me if the customer service was bad or was it her imagination? I said 'You are correct, the customer service is the worst here.

There are no other fabric stores or I would go elsewhere.
Comments:2 Replies - Latest reply on 2008-12-12
Posted by Anonymous on 2008-12-12:
Doesn't Walmart sell fabric? I know they used to sell it. This is typical customer service most places, unfortunately. Macy's is the only place I ever get great service on a consistent basis.
Posted by Principissa on 2008-12-12:
I go to Jo-Ann a lot to get fabric and have never been treated so poorly. Did you bring this up with the manager on duty?

I know I've waited for people who forgot something and came back with it, but if they were longer than a minute or 2 I either moved to a new line or asked if they could cut my fabric for me instead of making me wait.

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