Penske Complaint - Deceptive Billing - Truck Rental Charges
Truck Rental Charges - Complaint
I rented a truck for a one way move with unlimited miles, I topped it off and returned it on time. The located I dropped my truck off at was closed on Sundays, so I dropped it off according to instructions. Penske then charged me an additional $107, for no reason. We complained and they told us we would be refunded this immediately, they lied we were not. When we called back they lied again and said it was refunded, it was not. When they actually checked they made excuses saying their system takes 5 days to process things. When we complained again saying they had taken my families grocery money from my account, they did nothing. When I further complained that I will get overdraft charges because of their mistake, they again did nothing. This company is full of screw-ups who are quick to charge you for anything they can and slow to correct their mistakes.
If you use this company, only use a credit card so you can dispute your charges. We made the mistake of using our debit card because it was all we had available for use at the time.