AT&T Cable Services Complaint - Horrible Customer Service - Do Didn't Go Through With Switch From Time Warner
GAHANNA, OHIO -- We had a young man knock on our door and say AT&T could save us money on our combined phone, cable, internet. After TWO hours of him talking back and forth to a supervisor via phone, we came to an agreement. The appointment was set up with strict instructions to call my husbands cell phone and he would meet them at the house. The day ended with no call and AT home on the machine was a message from AT&T. My husband then spent two additional hours on the phone trying to get the appointment rescheduled and find out why they did not follow directions. The customer service person said they had an outage and was calling to cancel the set up anyway. So they rescheduled for today from 8 to 10. My husband took off work, sat at home and at 11:00 had not heard a word. Starting calling customer service and was told a foreman would call him back. An hour later he received a call that they would come out today and hook up the TV and internet, but couldn't get to the phone. He canceled the service and feels grateful that they never came to our house, because they would have really messed us over.
So we will run and hide if another AT&T person shows up at our door. Good luck to those of you who got stuck already.