British Airways Informative - Refuses To Change Ticket, Even With Change Fee
KEARNEYSVILLE, WEST VIRGINIA -- While in Ecuador I had a medical emergency necessitating a change to my ticket. I called BA and they said they would CONSIDER it, only after I sent them a letter from the HOSPITAL. I was under a doctor's care, require surgery, and want to return to the US for hospitalization, but they would not accept that. Further, they said that Section 14.1 of Executive Club Terms and Conditions, available online, states that no travel can be changed once the trip has begun. I have been a member since 1997 or earlier, and NEVER in the past 10 years have I received any notice of changes to Terms and Conditions of award travel. And I have my original welcome packet which does not have this statement. In fact, I was told the change occurred June of 2008. Publishing your Terms and Conditions online does not constitute legal notification - even an email of the changes would have been acceptable, but just obscurely posting them to a web site does NOT. And the e-ticket I received, which IS a binding contract, does not reference the Terms and Conditions of Executive Club award travel. In fact, there is a clause that says "where applicable, if you wish to change the date or time of your flight, the cost of doing so will generally be lower on ba.com. But when you go to ba.com, it does not allow you to make any changes.
BA is unlawfully denying me the right to change my ticket (with all applicable change fees, of course), and I intend to hold them accountable for any adverse action that results from my not being able to return to the US for life-threatening medical treatment.
Two letters to their Board of Directors describing the severity of the situation have gone unnoticed. I am having to book a flight on another, and much more accommodating, airline.