Sprint Nextel Informative - Customers
I've been working at Sprint for sometimes and I've heard it all. Customers switching carriers one to another because of whatever reason because they really have nothing to be mad about. You have to realize for one phone running is monitored by about 10 people from sprint keeping your one phone working. So you expect 10 people to be completely perfect 100% of the time when any problem comes up at all. Companies know that even thou you leave sprint to AT&T their is someone from AT&T coming to Sprint. Its just how the mobile world works. I type into Google "I Hate Sprint," or "I hate Verizon" and people post the same stories about different carriers. My favorites are when they are "wrongfully" charged for internet or ringtones. When in the back of our minds we know you lying. We can pull up records on your phone but instead of arguing we credit you back. But you still do the same stuff again. Another favorite is the Early Termination Fee that is mention in the contract and by the representative If we didn't have an ETF people would make and break contracts and put them on the Internet. Mobile carriers don't make money off of consumers until after the first 2 years of service. Companies buy the phones for 300 and reduced the price so the "MIDDLE" class can afford nice phones. Then make up the difference with features like texting. But its too heard for customers to read the contract and the billing agreements so they switch.
I guess the summary would be, quit complaining about your service. Everyone has different experiences and I don't need to read them on the internet.
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