Overstock.com Informative - If Quality Does Not Matter, By All Means Shop Here!
SCRANTON, PENNSYLVANIA -- I only ever used overstock this one time, so please take that into consideration.
I would NOT use them to buy fine jewelry, especially diamonds. They have diamonds they claim are "EGS" certified. As far as I know, there is no such thing as the EGS, and if they do exist the are not one of the top, well known and respected labs.
Many of the diamonds they sell are treated in one way or another. (they do offer an explanation of treatments their jewelry may be subjected to)Many real diamond labs will not certify diamonds that have undergone certain treatments such as fracture filling. So certified + treated should be a red flag.
I am upset because I found a 3 carat (total weight) diamond ring for only $6000!....But then I looked further and double checked the "EGS" certification, only to find NO INFORMATION on any such lab. They are trying to trick you into thinking that "EGS" is the same as the real, scientific "EGL". This is flat out misleading.
I did end up ordering some earrings from them. They are ok. They are pretty and they do sparkle and I must admit they at least appear exactly as described...But who knows? They are shipped in a generic cardboard box with no labels. It is too embarrassing to give as a gift as is. I should not feel that way after spending $200 on earrings.
The way they are sent just looks so cheap and thoughtless for what is supposed to be "fine jewelry"...
I did contact customer service and they gave me a small credit for my trouble and I am thankful for that.
Maybe they are ok for other stuff, and I would try them again. I would NOT however, buy jewelry from them again. If you don't care if its real, or treated, or certified, or whatever, you can find some good deals. If you want REAL jewelry, I suggest elsewhere.