Kmart Complaint - Layaway is Lacking
MABLETON, GEORGIA -- I went to pick up my layaway yesterday and after waiting 3.5 hours, I was told that they couldn't find the boxes with the toys in them. They gave me the clothing items I had purchased, but said they just couldn't find the other two boxes. They refunded my entire layaway and told me just to shop for the toys AGAIN and then just have it rung up as a regular purchase up front. At this point 4 hours had passed - I told them that they lost my toys that they should have to go and pull the replacements. I was told "no, sorry. If you want the items, you will have to go and get them yourself." I was exhausted, 4 of the items I needed and had previously put on layaway were not on the shelves (probably because they were in the layaway department!) In the midst of this I had an asthma attack and the manager just stared at me. I managed to say that I needed a drink, but she just walked off.
Meanwhile the store closed and another manager just kept pacing around while I was trying to find my toys. It was the worst experience I've ever had in retail, and I will never do business there again.