First Choice Movers/Storage - AZ Complaint - Should Be Your Last Choice
PHOENIX, ARIZONA -- 1st Choice Movers should be your last if you want your items delivered undamaged and within a reasonable amount of time.
We called and listed our items, they give you a quote over the phone. P told us to just call back if anything changed (we told him we were trying to sell a couple of big items before the move) and he would make the adjustment. I had called/emailed P twice the week before the movers arrived to try to get our inventory updated, and I received no response. I tried to explain that to the head of the mover crew and he said we had to deal with him now, P had nothing to do with it. We still had the items we hoped to sell and had not had our estimate adjusted. Every single item you plan to move has to be on their inventory to get the price they quote you (the estimate is binding for only items specifically identified in the estimate). Otherwise, they give you a new estimate on the spot. In hindsight, it is a bit sketchy. We did the "cubic footage" option
The company has a link to the Better Business Bureau on their site that didn't work. A clue we should have paid attention to.
We end up having limited options as we had set a moving date the day before we had to be out of our house and realized we might have made a mistake in hiring this company. It was stressful and we accepted the adjustment (additional $1294) and they packed our stuff. The moving crew at our home did a nice job packing and took good care of our items. We had packed some of our things in heavy-duty file boxes. They will not guarantee any item you pack yourself, FYI. Then we found out that while they tell you it is 7-14 days for delivery,(from the first date available for delivery that you give them) it also says that it may be up to 21 days due to unexpected delays such as inclement weather, natural disaster, etc. Or in our case, it wasn't convenient.
Our delivery was delayed and when it was to be delivered. The first time they called and said it weighed too much so they would split the delivery. They did not end up sending it that time. They had a new load coming up to our area so we would be on that trip. They would let us know. Didn't hear back so I called them. They had tried again but there was not enough room.
Then the "Experienced Moving Teams" were our next experience. That is where we decided to write the complaint. The crew who packed us, I would consider them as experienced movers. The ones the company sent with our delivery were not.
The first delivery men put all of our boxes in the living room - we had to pay an extra $50 if we wanted them to go up/down the stairs. Our boxes were broken, some taped together because they could not hold together. It looked like they had been thrown and dropped. Broken boxes, boxes so beat up that they had holes in them with stuff coming out. When we started unpacking these boxes, we threw away a lot of what was in them, broken pottery, Christmas ornaments, picture frames, messed up books. The two that were taped together, the items on the inside look like they had been picked up and thrown inside. Not how they had been packed. We figure this was the non-guarantee of how they treat boxes they did not pack. The second crew finally arrived.
Furniture was broken and we found pieces of it outside on the lawn. The man putting our bedroom set together did not read the instruction book we gave him for the furniture. He drilled multiple holes in our bed frame, broke a large piece of the headboard and broke off a part of the sideboard. Absolutely unbelievable. Problem is, the furniture was wood and some pressed board. They do not cover pressed board. It is something you sign off on so they can destroy it all they want. The dresser leg was outside on the lawn the next day, and we found the corner of the other dresser on the floor behind the dresser the next day. Our gorgeous kitchen table had areas where the wood had been scraped off. The boxes had stickers on them when they were packed, but many of them did not have stickers when they arrived and between the two deliveries, it made it difficult to keep track. After completely unpacking, we realized we were missing boxes. I emailed the issues to our relocation specialist, P. No response.
I strongly suggest going with a company that is professional and accountable. Shop around, be a smarter consumer than we were. Make sure they come to your house and you meet your movers. We were treated so nicely in the beginning. Once we had paid we felt they had little accountability to us. As we unpacked I was just more and more angry as we discovered that they took such poor care of things that meant something to us.
FIND ANOTHER COMPANY TO MOVE YOU. Don't believe the nice letters on their site about how wonderful they are as movers!