Credit Solutions Complaint - Poor Service Quite Often
Things that frustrated me about this company is that they added to my account a credit card from my bank Wells Fargo and they didn't even ask me if I banked with them and then they charged me 15% only to call me later and say oh we found out you bank with them so we can't do that card but we are still going to charge you 15%.
Then when you settle they don't mention that you will count as income the money from the credit card you settle. They were very, very poor at responding and would always promise to get back with you and after about 10 different individuals I finally got one that was good named Robert Mi!
One lady after I was going to cancel because I ended up paying 150% of what the enrolled amount was because they never called the credit card company. I received a garnishment and this was after I already had dropped the program and re-enrolled because they promised me they would take care of it.
When I received the garnishment the guy said did you receive anything from this company. I about fell on the floor since I had emailed literally about 40 or so times and spoken with individuals on the phone.
Then after dropping again I was foolish enough to stay with it again since it seemed I wouldn't get the money back from them I paid and the lady again promised she would get back with me. I even said before I got off the phone I don't want to be a pessimist but I have been told that a dozen times from your people and they don't get back with me and I don't get monthly calls and I have an answering machine. She said oh I will and I will email you. Guess what I never got the info back she promised over a month later.
If I had handled the credit card myself I could at least have put the interest on hold and not ended up paying bank fees for the garnishment and 150% interest.
Also be sure to ask them how they hold themselves accountable to the "Estimate" they give you because every one I get from them they email and say is so great or on this last one they even called and left a message! but it is 22% settlement and not the 60% they estimate. They have never been able to give me numbers when I ask what the percentage rate of people that actually settle at 60% of their estimate. They won't even tell me half or a third.
They might as well tell it will be a dollar you will settle since they don't keep their own word by contract
"8. Service Guarantee. If COMPANY is unable to settle an enrolled account, COMPANY will refund to CLIENT, an amount equal to 15% of that particular account balance at initial enrollment. CLIENT must have sufficient funds to settle
the account in order to be eligible for service guarantee."
Well one would think after paying a 150% of enrolled debt that would be evidence enough and they should at least refund the amount of the 15% and I had to spend over an hour on the phone and several emails disputing how they didn't do their job and thanks to Robert Mi I was able to finally get 13% refunded. However again I paid way more and hours and hours on the phone and email when I could have just handled it myself and had much better results.
This company has been a pain for the most part to deal with although the people are really friendly. My favorite thing is almost all of them have said to me that yeah I am really good friends with person X at this company or they know them well. Which must be part of their training to instill confidence.
Being in debt is a pain in the head in the first place and it kills me to not be able to pay my bills. I have called all my credit card companies and told them my situation and a few of them lowered my interest rate but I got in over my head and didn't know what else to do.
In hind site I have to say it has brought some peace of mind knowing that at least I have a company that has power of attorney even though it seems like everyone I have worked with is probably in between 18-30 and doesn't have much of a clue about what they are doing (I will not go on because I can).
Trying to work like crazy and deal with creditors was more stress than I could take and as much stress as it has been dealing with Credit Solutions at least they have bought me some time to get some money together.
My advice don't get in debt unless you MUST (really helpful advise I am sure). Being in debt STINKS and I figure that is the price I pay for not being able to pay back my debts at the crazy high interest rate of credit cards.
For what it's worth...
Also if anyone wants I made a handy Excel spread sheet that shows the savings and amount of savings and what rate you should be quoted the difference etc. With a call log page and many other helpful info. Email me at semijunk hotmail dot comm. I don’t want to have to explain it but you are welcome to