Samsung Electronics Co., Ltd. Compliment - Samsung Fridge - Samsung Side By Side Fridge
RICHMOND -- I purchased a Samsung side by side fridge at best buy, 8/2008. The Fridge was delivered installed, and we were told that it would take 24 hours to cool down, we waited a day before we put food in it, we then started to notice that the food wasn't cold, it was almost room temperature, spoiled milk, sticky meats, I called Samsung, they immediately took our information and got us in touch with A-1 Appliance in Glen Allen, VA. They came out within 2 days, diagnosed the problem, informed us that it needed a front control board, and also a Main Control board and they would order the parts and would contact us when the parts came in, On 12/9/2008, they were back at our house the repair tech indicated that he put the parts in. My husband was home and said that the front control board was never replaced, the only board that was replaced was the the main control board, I immediately contacted the repair shop. I've lost so much food in that fridge because it would stop cooling. Well, the owner Jackie and I talked and I advised her that the front control board was not replaced, she said she would call me back, within 5 minutes she called me, said she called the tech back into the shop and checked his truck and the parts were replaced, ok, I said, I'm not a repair tech, but my husband isn't dumb either, we will wait and see if it works right, within 2 days I was calling Samsung back up.
They once again got us in touch with A1 appliance, they sent another tech back out on 12/12/08, he checked the fridge and advised us that the front control board had not been replaced (same company, different tech) I called the owner of the company and advised her to "chris's" findings, she said that was not accurate. I called Samsung customer service and advised them of the problem, I was told that they were going to issue a check for the replacement of the fridge, all the dealings with Samsung have been very helpful, my problem has been with the repair companies.
Would I buy another Samsung fridge..... NO, I'm waiting for the refund so I can purchase another of a different brand.