Macy's East Complaint - Macy's Furniture: Terrible Customer Service
WAYNNE, NEW JERSEY -- Ordered furniture from Macy's Furniture store in NJ area. Delivery was canceled again and again at last minutes. When purchase, we were promised everything is in stock, we can get our furniture on time. For each delivery cancellation, the excuse is ridiculous, first time they blame their new computer system, second time they told us not enough orders to fill full truck, so they have to cancel delivery, they want to wait for other orders to send together. We ordered full dinning room set! and We paid delivery fee!!!
Christmas is approaching, there is slim chance we can get our furniture any time soon. Who knows when will they could get full truck load! Don't believe their promise any more. We have taken time off from work, waited at home for delivery, then got call from them" sorry, no delivery. next time"
Terrible terrible customer service.