Linder's Furniture Complaint - Experience From Hell - I'm Suing!!!
MURRIETA, CALIFORNIA -- This was the first sofa and loveseat that we ever got that wasn't a hand-me-down, from a garage sale, or from a thrift store. We saved and saved to get it, and naturally we were very excited. Everything was great at first but once we had a problem with the couch things went bad fast.
There was a 1-year warranty on the furniture. After about 8 months, the wood frame underneath the sofa broke and the cushion (which is attached to the sofa, not loose) collapsed inward. I called for warranty service. Their scheduling is very inconvenient. They basically tell you the day they are coming and a 4 hour time window. Thus, I had to keep rescheduling before they finally were able to get a service technician over to my house.
Apparently the sofa comes apart into 3 sections. The middle section was removed completely and the guy took it with him to his work shop and said it would be a few days and he'd call me. As you might guess there was no call for weeks. Finally the company calls and tells me he's going to bring it back and the repair was done.
The guy brings my couch piece back. He explains that he reinforced the frame and re-stuffed the cushion. When he reinstalled the piece it was noticeable that the middle cushion was now about 3 inches higher than the two outer seat cushions. It looked puffed out and overstuffed. But the guy told me that was just because it was new and that if I gave it about 2 months it would sink down to the other cushions' level. He said to sit on the middle seat as often as possible to speed up the process.
Mind you, this is about 2 weeks before the warranty expired. I did what the guy said but about a month later it was painfully obvious that the cushion wasn't going to go down. The guy knew it was messed up but he didn't want to have to take it back and do it over, and he knew our warranty was almost up. So he gave me a bogus excuse and stroked me.
I call back and tell them the problem. They say that my warranty is now expired by 2 weeks but they will still send out someone to look at it. A different guy comes out. He says that the other guy used the wrong cushion material and that he was going to order the right one for me and it would be handled.
The stuffing for my couch is on back order and they are waiting to get it from China. They tell me it's going to be several months. I wait patiently for 9 months. I call them back and they say they still don't have it, and they would call me back. I get a voice mail saying that they are going to send a technician out to measure the core, and they would then get the material from a local upholstery company. Why didn't they do this in the first place?
HERE'S WHERE IT GETS BIZARRE. My wife calls me and tells me that the guy got my brand new kitchen steak knife from my son, opened up the couch, and sliced the cushion material down to match the other cushions, then but it back together! He leaves foam, staples, and wood pieces all over the floor, and I have kids and pets.
I am furious now, and I call the lady from customer service, the same one who left me the voice mail saying they were going to measure the core and order it for me. She tells me:
1. My warranty was expired
2. They were doing it as a courtesy
3. The guy said the couch was fine
4. I'm a customer who just isn't satisfied no matter what.
5. They never promised to replace the core stuffing.
6. If I want to take them to court, which I threatened, that was just fine.
7. There's nothing more they are going to do for me.
When I asked for a number to a supervisor she told me to have a nice day and hung up on me. So now the cushion matches but when you sit on it you practically fall into the couch. It's weak, it's messed up, and it isn't going to last at all. But these jerks didn't count on one thing: I have the recording of the voice mail they originally left! In that voice mail:
1. She apologized for the delay in getting the material from overseas.
2. She says she will send the guy out to measure for replacement.
They're busted. When I take that into court they are going to be screwed. I'm hoping to get all of my money back and teach them a lesson.
Cutting up my couch with a kitchen knife is something I would expect from some fly-by-night furniture store, not a company like Linder's. So if you decide to buy from them, caveat emptor, and you'd better hope nothing goes wrong with the furniture.