Let me introduce myself, I am a web researcher. I am based in Georgia and I am a dell computer customer myself. I was doing my regular stuff when I came across this complaint site. I was going through some of your complaints and comments whatsoever with the technical support you have posted on the website. After reading it for a while I found that most of you are either new users or are totally confused regarding the usage of computers. You guys purchase a computer even if you do not know how to use it!!! And one of the general things, you guys call up technical support department complaining that your computer doesnít work!!! And that might be because you purchase a brand new computer that is equipped with the best piece of machinery available in the market today and start playing with it as if it's a toy or something. How do you expect a support person to be an expert of some crappy third party software that has trashed your computer? You donít even know about the integrity of the software that you download from the internet. In fact you donít even know what kind of internet connection you are using. When someone asks you about your connection type, you say that you use AOL rather than providing proper answers you make a tech go absolutely nuts seeking exact information about the problem you have created. Most of the times, you guys mess up your computer and then expect the technician to act like a god!!!! Funny? No itís a fact. During the course of my research, I also found that many of you guys call up tech support to find out about your credit card validity!!! It is like calling up Microsoft to find out whether your SMPS is working or not. Still the technician takes all the pains and tries to find out the corrupt software and give you an appropriate solution. A complete reinstall of operating system is the last resort that a technician asks you to do because the hardware you have in your computer is all right and functioning properly its just one software that has corrupted all the files.
Yes, there are some genuine hardware related problems where the hardware has gone bad in transit or something and as per the warranty options, you will have to troubleshoot with the technician over the phone, which might be a bit frustrating because of the time involved in finding the faulty part. Because I am not a technician, I donít know much about computers but despite of being a beginner, unlike most of you guys out there, I am not computer illiterate screaming about nationalism and patriotism when nothing comes in your mind. Donít you guys remember that the concept of globalization started in USA itself???? As soon as you call up the technical support department you expect quick results, which is not possible as the technician is not a reincarnation of Jesus Christ who knows everything and he has to find out the problem and then give you an appropriate solution.
So stop complaining about the hardware vendor, whether it is dell or gateway or Compaq or any other hardware vendor. The only solution is that do not run a program that you are not aware of. Or at least give proper information to the person on the other side of telephone. And as far as thick accent is concerned, every person in our country has a different accent. Please post some real complaints so that it becomes a bit interesting to go through the website again.