Wyndham Hotel Complaint - Bad Accommodations - Union Station Nashville
NASHVILLE, TENNESSEE -- We made reservations 2 weeks in advance and arrived at the check in time at the hotel.
We were not told there was to be a wedding in the lobby making the lobby off limits to us.
We were not told that trains would be running outside of our room until the wee hours of the morning making sleep impossible. We were not told that the only elevator was more of a service elevator than a customer elevator. ( I have MS and need elevator)
When we tried to complain at the desk the next morning we were told by the front office manager that we were not allowed to complain in front of the 2 other guests at the desk and he would call security.
A few minutes later he was just as loud talking about sports but that was OK.
I have never been at a hotel that you could not sleep in and I have never been chased out of a lobby. We were told by same manager that we should have asked to be put on the other side of the hotel - like we should have known that trains ran near our room all night. (In fact, he let us know people ask for our room so they can stay up and watch the trains all night - I didn't know you needed to pay for a rm for that!)
And we should have known they were having a wedding. And we should have known that you can not complain at the front desk. I guess we were just too ignorant to stay at this hotel.