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See's Candies Complaint - Guilty Exchange - Exchange Complaint
Exchange Complaint - Complaint
SAN JOSE, CALIFORNIA -- I bought a box of Almond Royal for my daughter from a local store at San Jose, CA. After 30 minutes, I came back to the store and asked for exchange with this UNOPENED box of Almond Royal. The store employees immediately told me that "do you know we have to destroy the returned box even it is not opened because Dept. of Health requested". This statement made me feel frustrated and kind of guilty. Do the See's Candies employees have the right to tell me this in order to make me feel guilty that I might change my mind to take the Candie back?
I instead took back the box of Almond Royal but I feel I have been taken advantage and I will never stop by the See's Candie to buy any candies because what if next time I accidentally bought something that I would like to exchange and I have to suffer from another same statement from the employees?
What happened to complete customer satisfaction?
I instead took back the box of Almond Royal but I feel I have been taken advantage and I will never stop by the See's Candie to buy any candies because what if next time I accidentally bought something that I would like to exchange and I have to suffer from another same statement from the employees?
What happened to complete customer satisfaction?
Comments:
Posted by Skye on 2008-12-14:
It's probably policy due to the fact, people probably have brought back candy items that they just re-shrink wrapped.
Just curious, what made change your mind??
Just curious, what made change your mind??
Posted by Anonymous on 2008-12-14:
It seems like a good policy. Once that candy has left the store, who knows what could have happened with it?
How do you accidentally buy a box of candy?
How do you accidentally buy a box of candy?
Posted by madconsumer on 2008-12-14:
so next time you go to this store, make sure to ask for a box of 'returned' candy. even un-opened. doesn't sound to great does it?
Posted by Justusryan on 2008-12-14:
Hey, if they allow exchanges, don't feel bad about it. They could simply not allow exchanges, but if they offered you one, you should have taken it. I'm sure the margin on a box of chocolates is more than enough to allow them to do an exchange.
Posted by KarenY on 2008-12-15:
I bought the box of Almond Royal based on the what my daughter told me on the phone. When I brought it back home, then my daughter told me it is not what she wanted. Therefore, I brought my daughter with me to the store for exchange something she really wanted.
Let me know if this is See's Candie company policy that the employees should advise the customers that they will have to destroy the returned candies when customers request an exchange?
I would rather they post a sign for return or exchange policy instead of saying such things in front of all the customers in the store and not even offer me an exchange or return for like 10 minutes. So in that 10 minutes, their attitude was like you better think it again and think it hard...
Let me know if this is See's Candie company policy that the employees should advise the customers that they will have to destroy the returned candies when customers request an exchange?
I would rather they post a sign for return or exchange policy instead of saying such things in front of all the customers in the store and not even offer me an exchange or return for like 10 minutes. So in that 10 minutes, their attitude was like you better think it again and think it hard...
Posted by Slimjim on 2008-12-15:
You ruined the product for resale at their loss. Maybe they mentioned it so you would be more sure next time. I don't think it was out of line if done tactfully.
Posted by Anonymous on 2008-12-15:
If See's Candies is going to do the exchange then good for them but I agree with the OP there's no need for the guilt trip. What a bunch of whiners. If it were me I'd take my candy business elsewhere. Good review!
Posted by Anonymous on 2008-12-15:
I was at a gas station awhile back and this guy came in the door to exchange a pack of smokes he had just purchased. Apparently he had walked out to the car with them and his woman said she wanted lights. The dude at the station wouldn't exchange them. He said it was against the law to, once the smokes leave the building.
I thought that was weird.
I thought that was weird.
Posted by hubbard53 on 2008-12-15:
makes perfect sense. As long as the product hasn't left the store, they can sell it and know that it hasnt been tampered with. Once it leaves, who knows what's been injected into it.
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