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XM Radio Complaint - Overcharged - Xm Inno Portable Radio

Review by copper man on 2008-12-14
NEW YORK -- I have been overcharged for 2 years due to my bill being automatically deducted from a secondary checking account and although they have admitted that it was their mistake to bill me full price for a second radio, they claim their policy allows them them to only return 6 months of the overcharge This is wrong, not one person I have talked to has apologized or tried to make this right.

They come off as money hungry and greedy and that they couldn't care less about one lousy customer. This is just wrong.
Comments:4 Replies - Latest reply on 2008-12-15
Posted by Soaring Consumer on 2008-12-14:
If they have committed theft, and they acknowledged that they have committed theft, whether intentionally or unintentionally, if they are refusing to refund the money, sue them.
Posted by Anonymous on 2008-12-15:
You could probably sue them, but I'm willing to bet the fine print says that you have 6 months to dispute a charge, and since you didn't, you're probably out of luck.
Posted by jktshff1 on 2008-12-15:
My question is why it took 2 yrs to notice it?
Posted by fearthemunky on 2008-12-15:
They will blame you for not catching the error. Sprint did the exact same thing to me on a similar matter. The problem is that Sprint's bills have more pages than a newspaper- who has the time or wherewithal to go through it with a microscope?

I'd ask XM if there is some other way they can make the situation right. Perhaps they can give you some kind of service credit or a discount on an upgraded radio.

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