Sunbeam Complaint - Customer Service No Help
In February of 2008 I purchased 2 sunbeam warming blankets from JC Penny (excellent customer service)
On December 7th I returned one of the blankets back to Penny's because it would not heat up. One week later it stopped working along with the second one I had purchased in Feb. Today I contacted Sunbeam, only to be told I have to ship the blankets back to them for repair and wait till god knows when for it back or a replacement since their factorys are closed until January 2009 I spent almost $400 on both of these blankets, and Sunbeam is giving the public the shaft on honoring their warranty.
I again contacted JC Penny and all I can say about them is FANTASTIC, they said bring both blankets back and they will happily exchange them for me (and it doesn't even have to be for another Sunbeam product) That just goes to show you that some companies still care about the consumer.
DON'T BUY SUNBEAM PRODUCTS BECAUSE WHEN YOU NEED THEM TO BACK THEIR PRODUCTS UP THEY DON'T!!!!!!