Lowe's/ChoiceDek CustomWood Complaint - Class Action Lawsuit Regarding Mold/Mildew
WINSTON-SALEM, NORTH CAROLINA -- A little over a year ago I had decks replaced by a home maintenance company who used the ChoiceDek product, purchased at Lowe's. In less than a year, dark splotches/spots began to appear, growing darker and darker. I called the company who installed and they said they had not seen anything like it; they called Lowe's, who advised it was mold. I was given instructions as to how to clean the deck, which I did in September 2008, following the directions I was given -- the problem has reappeared.
When the problem first surfaced, my son-in-law told me he had heard there was a Class Action Suit against a composite wood company -- I asked Lowe's and was advised by two employees they had heard nothing regarding this.
I called ChoiceDek directly today, and was advised there is indeed a Class Action Suit against the product, with a Fairness Hearing scheduled for January 2009. I have requested a form to submit a claim, and I have also called Lowe's (where product was purchased) and the Home Maintenance Co who installed the decks -- both of who seemed surprised at the information.
I am furious, because I know how long class action suits take, and the end result is rich lawyers, not resolution for the affected customer.
Needless to say I am really angry, as the reason for using this product was "low/no maintenance." I cannot believe Lowe's is unaware of this problem-- I believe they, and the company who installed my decks, simply hope customers will not bother to pursue the problem so they will not have to address the problem and take any corrective action.
ADDENDUM: According to the website for ChoiceDek, "ChoiceDek available exclusively at Lowe's". For more information, go to the bottom far right of ChoiceDek website and click on "Class Action Settlement". This information would lead one to believe Lowe's would have awareness of the problem since they are an exclusive supplier.
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