J.C. Penney Company, Inc. Complaint - Wrong Bed Delivery
CEDAR RAPIDS, IOWA -- My Fiance and I ordered a Sleigh Bed and Matress/Boxspring from JC Penneys and when we got it, it was great except for I needed a step stool to get into the darn thing! It was too much trouble, so we did a "re-select" the company calls it ( ordered another mattress ). We re-selected the same mattress but as a "low-profile". When we FINALLY got it, (they messed up on the delivery date a few times )the delivery service broke our light fixture in our bedroom and didn't even offer to fix it. It was basically " Our problem" and we needed to send JC Penney's a copy of our bill when we purchased another light fixture from our apartment complex...then they would re-imburse us for it! ..So, anyways the bed got delivered, but our backs were starting to hurt after awhile of sleeping on the bed. We decided to check the mattress and we found out that it was NOT the one we had ordered, it wasn't even the SAME BRAND that we ordered. As soon as we found this information out, we contacted the store where we initially purchased the mattress.
The store manager said that he would do ANYTHING he could to make this right, well...that hasn't happened yet. We have talked to a few different managers at the JC Penney Corporate office and they told us before they can send out the bed we re-selected, we need to PURCHASE it!! Well, you know what, we already have paid for it ! $1400.00 in fact! And second of all, the original bed we re-selected has now been discontinued, so we took time out, ran to the store, picked out one we wanted instead. Still, were told, we have to PAY for another mattress to be sent out, then when they collect the mattress that was sent to us in error, they will credit our bank account back! So, basically...."we" as customers have to pay for the company's mistake!!!!What in the hell, we have never been treated so badly and had so much incompetence with a company in our lives. We will NEVER shop at JC Penney again and that is the truth. I will tell everyone I know never to purchase anything from JC Penney's ever again. We have had so much "run-around" from the store and corporate office, they should be ashamed of their customer service.
Took them 2 WEEKS to even call us back to tell us we need to pay for a new mattress to be sent out ! 2 WEEKS....I can't believe it. They are not punctual nor do they care about their customers. I have worked retail for many years and it's disgraceful how that company operates. This problem has NOT been resolved and this Friday, will be 3 WEEKS since we first notified the company of the problem. We'll see what happens, the Floor Manager is suppose to call me back, I wouldn't be surprised if she doesn't do anything either.
JC Penney does NOT go above and beyond for their customers and I don't think they ever will!