Maytag Corporation Informative - Worst Service Imaginable. Avoid Maytag At All Expense. Life Expectancy Of Unit 5 Yrs.
EL PASO, TEXAS -- I cannot begin to explain my nightmares with Maytag. They have NO respect for people and do not care for repeat business.
My double oven was in the house we purchased 3 yrs age. It is 5 yrs old they informed me. We were told it was newly installed. I experienced trouble with the unit Thanksgiving weekend it went out and there is Nobody to answer the phone on the 1-800 number they provide. I did reach someone later and asked for help determining the problem to order parts. We wondered if repairing it was worth our time and expense or if we should replace the unit. I was laughed at by the sales person on the other line. They are unwilling in any way to offer suggestions on the repair of the unit. The only suggestion I received was to call a Maytag repair man to my house. The cost she stated would be $65 to come to our house and it would be more from there. I suggested it was the control panel as the electrical panel just went dead.
The electrician stated the electric to the unit was intact. I did call the Maytag repair man to get the pieces. It was the control panel. The cost to repair was $500 plus. He stated he thought the Maytag company would help me. It seemed too early in the life of the appliance for it to go out. So..on his advise I called. What a mistake. I called early Friday morning. They stated they would call the repair man and call me right back. I waited all day and did not receive a call back. I called them Monday afternoon. After many prompts, I did get customer service where I once again went through the entire issue. When I told them I had called because my sales person had told me Maytag actually cares about their reputation and customers and he suggested they might send the parts if I cover the Labor.
The gentleman on the other end laughed at me stating Maytag would never do that and when I purchased the unit I should realize it might only last 5 yrs. Silly me. Seems a unit that costs $1,200-1,500 should last more than 5 yrs. The worst part in the entire deal was the tremendous disrespect I repeatedly received from the Maytag repair service. I would be fired in my profession if I treated people like I had been treated on the phone.
I have nothing but respect for the repair man that came to my house.... But unless you want to be treated like a dog... Don't call Maytag.
I did ask to talk to a supervisor or someone in management. Funny...they must get a lot of hostile customers because I was unable to. There is no place on the internet to contact the company and you are not allowed to talk to one on the phone. I requested to speak to a supervisor and was denied after a lengthy weight. The "customer service" people did get back on the phone and offer me a 15% discount on a new Maytag. The replacement cost is $15,000 and they will not stand behind their product. We will have to rebuild our cabinets to replace the unit now. I think we need to look for a company with a better appreciation for their product and customer. My plan to date is to contact every customer service watchdog group and relay the service I received from Maytag.
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