T-Mobile Complaint - Cell Phone Stopped Working After 5 Days - No Refund Or Replacement, Etc.
GRAZ AUSTRIA -- My European trip was almost ruined by T-Mobile, specifically the creep that ran the store in Graz.
We were just leaving Salzburg for Graz when I noticed the T-Mobile shop at the train station. We entered the store to look for a cheap telephone that would fill our needs for the remainder of our trip. Since we were planning to rent a car, I thought it best to have a cell phone with us in case of any trouble.
We found a phone. It was 19 Euros. With that we bought minutes for another 20 Euros. They programmed it for me and we happily left the store. While waiting for the train, I called our friend in Graz to let him know we were on our way. Yes, it was great to have a cell on hand.
We had a lovely time in Graz. We called Canada a couple of times and then we ran out of time. No problem - we merely walked down the street to the nearest store and bought another 20 Euro's worth. The nice lady programmed it in for me.
About 5 days after initial purchase, it simply stopped working. No dial tone. Dead. I knew it wasn't the battery because I had charged it overnight. I looked in the directory and found a T-Mobile shop just a few blocks away. We walked in with our receipt, the telephone and all the associated literature. The young man at the counter was really nice and tried to get it going but couldn't. He said it's broken. I said I know but we didn't break it. It was never dropped or mishandled. It simply stopped working.
I said OK, then I'll just trade it in for another. (This is common practice anywhere in Canada and the US. If something you buy is a lemon and you take it back with your receipt, you either get a refund or a trade for a new one. In fact, even if it's not a lemon but you changed your mind, the same applies). He said he couldn't do that. I asked to see the manager. The little creep came out. I told my story again. He said he's sorry he can't help me. I was surprised. Why not? OK, then give me a refund. No, he can't do that. OK, then how about I trade it in and upgrade to a better phone? No he can't do that. What can you do? We can send it out for repair. It will take 10 days. I said in 10 days, I'll be in Ireland. So you won't do anything. He's sorry but no.
I lost it. I snapped. I wanted to wallop him. Nothing? I told him I hoped the same thing would happen to him. Let's see how he likes it -- Or words to that effect.
I stormed out of that shop. Since then I've been trying to get a hold of T-Mobile in Austria. Their website is not user friendly and, although I filled out a complaint, I never heard back. Now, I hear they're coming to Canada. I'll do what I can to spread the word about their horrible service. I wonder how long they'll last here?