Chase Manhattan Bank Complaint - Glad I Am Not Alone!
NORTH OLMSTED, OHIO -- I was feeling sorry for myself until I read all the reviews on this site. I have a story as well. I had an Amazon card (Chase) and had an excellent history with them, with a $2,500.00 credit limit. One day, quite by accident, I noticed that they had raised my rate to 29.99%. When I called to ask why they raised it, I found out that their risk management people do a random search of your credit history and based on that (not sure of all of the criteria they use) they raised my interest rate (even though I had excellent payment history with them).
When I asked them to lower the rate, they refused. So, I got super lucky and won a jackpot at a casino shortly after that, so I called back once again to ask if they would lower the rate, they refused once again, so I paid my balance in full. A few months went by, I kept checking the account to make sure it was still a zero balance. Then they sent me a couple of blank checks, which I held onto, even though I knew I wouldn't use them because of the high rate I would pay on them. Shortly after that, we had heavy rains and our brick retaining wall at the bottom of our driveway (closest to our garage door), literally crumbled and fell down.
The city would have fined me, so I reluctantly wrote out a check for a down payment on the work, which was $1,800. When I went to look at my statement after I wrote that check (to see what charges I would incur for writing the check), I almost fainted when I looked at my credit limit and they had reduced it to $900.00 (without notifying me). Now I didn't have enough money to pay the landscaper who I had hired and paid a down payment to and who had started the job. I called Chase and got more rude customer service people who were no help at all. They gave me a line of bull so I hung up and was now $900 short for paying the landscaper. In the end, I had to take out a second mortgage to pay the guy off.
While I was at it, I paid off the Chase account, back down to zero. I checked the account every month to make sure they weren't trying to charge me some bogus fees and they didn't. Still mad at them for what I feel is deceptive practices, I decided to get my revenge. They had an offer of 6.99% to transfer a balance (way better than the 29.99% my account normally charges) so I transferred a balance and have been paying 6.99% on it. Now, I am in a debt settlement program and they have to deal with my lawyer and will have to take a payoff. I recommend this to everyone who has credit cards. I will never use credit cards again. The games they play, especially Chase, is tiresome and should be illegal.