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Capitol Kia, Highway 183, Austin, TX Complaint - Price Quotes Changes On The Same Vehicle

Review by Bill G on 2008-12-16
AUSTIN, TEXAS -- My wife and I have made two trip to Capitol Kia now and was considering buying a new Kia Sorento EX. The reviews were not bad and not good but did like the zep of their engine and was quoted a price to get me in the door. After our first encounter and when we got inside, it was $3,000 less than agreed outside due to manager rules. We told them that their procedures were flawed and thanks...we would go somewhere else to look.

The next day I got quotes from other dealers which were interesting enough that I started some negotiations over the phone. During that same time, Joe, a salesman at the Capitol Kia dealership, called and said "his boss was appalled at how we were treated and that if we came back, they would make us the previous incentives. After arriving and discussing the price it went up again. At first, it wasn't enough that my wife and I thought would make that much of a difference so we agreed.

Now, today (the next morning), the price has gone up another $700.00 as per Joe's boss. He says "they have to keep the lights on".

I kindly asked for his Dealership not to call my home again with any kind of marketing because they can't be trusted. I should have listened to all the other individuals who have written up complaints on the same dealership.

One final thought....."BEWARE" and investigate dealership comments from the consumers. Some might actually be informative.
Comments:4 Replies - Latest reply on 2008-12-17
Posted by saj80 on 2008-12-16:
If it was $3,000 less after you got inside, how is this a bad deal to you?
Posted by Slimjim on 2008-12-16:
You must have meant $3000 more
Posted by Anonymous on 2008-12-16:
You broke the golden rule of negotiations, you cannot negotiate over the phone. They cannot sell you a car nor can you buy a car over the phone. This is almost a guarantee that you be "misunderstood" (aka lied too).
Posted by Anonymous on 2008-12-17:
I agree with dealer. You've got to be able to see someones face to tell if they are fibbing or not. Even the best salesman cannot always hold a poker face.

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