Pizza Hut Complaint - False Info And Very Poor Customer Service
GAS CITY, INDIANA -- Last night, Monday 12-15-08 I had called to place an order for pickup. I had a coupon for pizza huts pasta with wings "deal". The guy on the phone had NOT informed me of the fact that there is a choice between ordering a large and extra-large pasta. He had told me, to give them my coupon, and they would lower the cost. When I arrived, the girl at the window gave me the total and then I handed her my coupon as I was instructed to do! She then said, "this coupon is only for an extra large order and you've ordered a large" I then explained that I had NOT ordered a large over the phone because I wasn't even aware that there were two different sizes. The coupon had NOT displayed anything about different sizes!
She asked me what I wanted to do, and I said, "I want to be able to use my coupon for the discount that I was promised" She then said, well then you'll have to wait for a while because we'll have to put in another pasta. I explained that this was ridiculous because I wasn't even informed about the size difference. She then said, you can pay the extra 8.89 and get the regular. This is crazy I thought! The whole reason for using the coupon was so I wouldn't have to pay the extra $9.00. The coupon would have been useless and I felt very deceived. They would not allow me to pay the coupon price of 15.99 for my meal, and I basically was caught in their web. But I decided to say, forget the whole order and I drove away.
Good customer service would have responded by apologizing for the miscommunication and accepting my coupon for this time, followed by a more clear explanation of what is to be expected next time. That way, they get the 16.00 rather than nothing, and a happy customer who would have come back time and time again. My wife and I discussed this, and we are never going to eat pizza hut pizza again. Not like these people care though. It's called customer service, NOT customer pain.