Geek Squad / Best Buy Complaint - Do Not Use Geek Squad... Don't Know What They Are Doing!
LAS VEGAS, NEVADA -- My kids screwed up my computer last summer TWICE and Geek Squad was called both times...the first time, in the beginning of June,2008, the guy spent hours ( mostly talking on his cell phone ) and still had minor issues, which my son fixed. Charged $299. The second time (kids bypassed my "guaranteed" password that the Geek Squad put in so they couldn't access the computer)(and yes, the kids did catch hell and forbidden from using the computer ever again !!!) in the beginning of Aug. 2008, the Geek Squad Agent, said that my keyboard AND my 3 yr old. Dell All-in-one printer was also fried and recommmended I buy another one AFTER he was done fixing, re-booting and etc. my computer....
My son, then looked at what this supposed computer whiz did (my son is 17 yrs old and couldn't figure out how to fix the computer itself but knows enough on what they did )who again, charged me $299, said that Geek Squad just put a bandaid on it and re-booted it !!!
Turns out both the keyboard AND the Dell All in one printer were still working just fine after I bought new ones and gave the old ones to a friend !!! MAJOR RIP OFF !!!