Geek Squad / Best Buy Complaint - Do Not Use Geek Squad... Don't Know What They Are Doing!

Review by wally143 on 2008-12-16
LAS VEGAS, NEVADA -- My kids screwed up my computer last summer TWICE and Geek Squad was called both times...the first time, in the beginning of June,2008, the guy spent hours ( mostly talking on his cell phone ) and still had minor issues, which my son fixed. Charged $299. The second time (kids bypassed my "guaranteed" password that the Geek Squad put in so they couldn't access the computer)(and yes, the kids did catch hell and forbidden from using the computer ever again !!!) in the beginning of Aug. 2008, the Geek Squad Agent, said that my keyboard AND my 3 yr old. Dell All-in-one printer was also fried and recommmended I buy another one AFTER he was done fixing, re-booting and etc. my computer....

My son, then looked at what this supposed computer whiz did (my son is 17 yrs old and couldn't figure out how to fix the computer itself but knows enough on what they did )who again, charged me $299, said that Geek Squad just put a bandaid on it and re-booted it !!!

Turns out both the keyboard AND the Dell All in one printer were still working just fine after I bought new ones and gave the old ones to a friend !!! MAJOR RIP OFF !!!
Comments:7 Replies - Latest reply on 2008-12-17
Posted by msnanny on 2008-12-16:
Sounds to me like your anger should be directed towards your kids before the Geek Squad??
Posted by wally143 on 2008-12-16:
Beleive me, they were severely punished (not physically) and not allowed to EVER use my computer again. They go to library now to use computer.
Posted by jktshff1 on 2008-12-16:
get them their own system and explain to them that what goes wrong, they have to research and fix.
Then tell them to keep their hands off yours.
My grandson (7yrs) has his own system at our place (with parental controls) and knows if he messes up papa will help him fix it, but he has to do the work and research.
Little but swat never hurt any kid.
Posted by Anonymous on 2008-12-16:
Jkt, my daughter learned how to build her first computer, when she was around 10 years old.

Yes, she also either asks us, or does her own research for fixes..

Posted by jktshff1 on 2008-12-16:
Cool!..its called teaching them responsibility and work ethics.
Posted by Anonymous on 2008-12-16:
Agreed, but the idiots at the Geek Squad screw more stuff up than they ever fix.
Posted by Soaring Consumer on 2008-12-17:
It is obvious that they were making stuff up. There is no such thing as a "guaranteed" password. It is also against the technician ethics training to be talking to friends on a cell phone while you are supposed to be rendering a service and the fact that he didn't even fix it shows how little knowledge the technician had.

Take this to small claims court and get your money back. They hire people that don't know what they are doing. Rated helpful.

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