AT&T Long Distance USA Complaint - Bogus Collect Call Charges - Collect Calls
Collect Calls - Complaint
NEBRASKA -- It is only $24, but, I am just one person. Multiply me by who-knows-how-many, and this adds up to quite a racket by AT&T: My daughter calls collect from her West Coast home to mine in the Midwest. That is my que to refuse to accept charges, hang up, and make the call from my home (at 5 cents a minute). I NEVER accept collect calls. Well, here come a bill from AT&T for two separate collect calls at $12 each, listed as lasting one minute each. AT&T Customer Service is a joke. I finally reached a "manager" after 30 minutes on hold. I was told that someone at my home HAD to have accepted the charges. (It is only my wife and I.)I was also told AT&T does NOT make mistakes, therefore the charges were valid, and it was insinuated that I was just trying to "get something for nothing". Could my answering machine have triggered an acceptance signal to AT&T? I don't think so, and the "manager" had no idea. It's only $24.
And, I always pay all of my bills. But, I highly resent being charged for services I did not use or receive. In my opinion: AT&T sucks.