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Ash Auto Sales Complaint - Avoid This "Dealership" Like The Plague!

Review by Jeannie927 on 2008-12-16
JERSEY CITY, NEW JERSEY -- This has got to be the most crooked, deceptive dealership out there. When test-driving the car, it seemed to drive great, except for a minor sound that sounded like a quiet dentist's drill. (I know, scary, right?) But the salesman, Rudy, swore up and down that the car just needed power steering fluid, and because we saw firsthand how great it drove, we believed him (plus we had it checked out by a mechanic, who said it "drove great," and who I now believe was in Ash Auto Sales's pocket). Rudy put power steering fluid in the car, the noise stopped completely, and we drove it home across the state (a very smooth drive, by the way, so no bad omens or foreboding).
I get the car tuned up a little, replace all the belts (fan, timing), get an oil change and have the tires rotated and the fluids topped off, so the vehicle is in tip-top shape. Not a few days after taking the car off the lot, THE TRANSMISSION DIES.

Mind you, the temporary registration is still on the car - the crock of a dealership hasn't even sent me my license plates yet, that's how new this car still is to me! That "power steering fluid" bull was just to temporarily cover up a very serious noise that indicated a very serious problem with the car.

When I called Ash Auto Sales to complain and to ask about my plates (which I have still not received), and my warranty (which they NEVER sent in to the private third party that was covering my vehicle!), Rudy acted like he was completely surprised that the car was a lemon.

It is completely irresponsible to do this to people; Ash Auto Sales is egregiously risking customers' safety and they apparently have the worst work ethic in the world, because when I tried to file a claim regarding the transmission, the warranty company NEVER HEARD OF ME. And when they said that they probably wouldn't accept the contract that I ALREADY SIGNED AND PAID FOR, I asked them to send me a check. If I'm not receiving the warranty I dished out good money for, then I should at least receive a refund for the amount. Not surprisingly, the warranty company gave me the run-around and said that Ash Auto Sales was supposed to send them my money, which they had still not received.

BOTTOM LINE: Ash Auto Sales in Jersey City, NJ, is the biggest bunch of liars and conmen I have ever had the misfortune of being screwed over by. There's a special place in hell reserved for people who let children and families drive off in cars they know full well to be unsafe. DO NOT GIVE THEM YOUR BUSINESS unless you enjoy paying thousands of dollars for absolutely squat.
Comments:6 Replies - Latest reply on 2008-12-16
Posted by Hugh_Jorgen on 2008-12-16:
You accusations that they sent you out in a car they knew to be unsafe is a bit over the top - you admit the car drove well, and your mechanic that changed the oil and all the belts for you apparently found nothing wrong, so how could the dealership have known?

As far as your warranty, you need to really press for them to get it taken care of. Like a lot of car dealers, they probably collected the $$ for the contract and they send it in with others every week or so. Your just didn't get in place before the tranny failed.

You might check with your state insurance commissioner to see if these extended warranties come under their control. Good luck.


Posted by madconsumer on 2008-12-16:
depending on your states limits, try forcing the lemon law on them. i understand some states are as little as 30 days from day of purchase.

very helpful.
Posted by tnchuck100 on 2008-12-16:
Lemon Law does not apply to used vehicles.
Posted by madconsumer on 2008-12-16:
here are a couple of very good links for lemon laws. they can be searched by state. and yes, some states DO cover used cars.

"Is a Used or Leased Car protected?
It depends upon which State the car was purchased or leased in. Some states include used and leased cars in their Lemon Law statutes. Some states have separate laws for used vehicles. Some states provide protection only for new cars. In some states, even the Attorney General is unable to tell you if a Leased vehicle is covered due to the way the law is phrased and you will be referred to an Attorney for clarification of the law. See the Lemon Law Summary and the State Statutes for your particular State to determine what is covered."


http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=37161749-4dce-4260-808d-8182f4e4a949&gclid=CLKr2fCQxpcCFQKHxwod1zHMcw

http://www.carlemon.com/ the above quote can from this site.

Posted by Anonymous on 2008-12-16:
Lemon laws apply between manufacturer and consumer when the vehicle is under factory warranty within the first 18 months or 18000 miles. So yes technically it could apply to a used vehicle, but since the poster clearly stated that they tried to file a claim with a third party extended warranty company it is easy to conclude that the vehicle DOES NOT meet lemon law status.
Posted by Anonymous on 2008-12-16:
If memory serves me correct New Jersey does require the dealer to provide a "warranty" on used vehicles for a limited time. Some vehicles though may be excluded from this based on age or mileage. Without knowing the brand of vehicle, year, and mileage the only thing left is speculation.

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