Vonage Complaint - Definitely Give Vonage A Second Thought Before You Sign Up For
I've been using Vonage for 5 months and is shocked by their termination fee of almost 100 dollars. Even though they stated that there is no any contracts or hidden fees to the customers like most of internet companies or cell phone companies do, they do charge a 39.99 dollar fee plus the price of the Vonage router which is 50 dollars plus tax if customer wants to terminate service within the first year. As far as I know this is no difference with usual contracts from internet or cell phone companies. What's worse is that Vonage don't accept used Vonage routers nor recycle them, which means once you have Vonage phone service, you pay for that router for not just month by month within your monthly fee, you also have to pay the rest money when you want to cancel your service. And they don't provide customers any other options such as not buying this router since they may not need Vonage service any more through out the rest of their lives.
So I'd also like to suggest people think about it twice before switching to Vonage from traditional land line telephones, because as far as I know 100 dollars is the same as how much traditional phone companies charge from customers by 50 dollars in the beginning to set up lines and another 50 dollars when customers want to cancel services, plus the sound quality of traditional phones is much better than Vonage's.