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Billmelater.com Informative - BILLmeLATER apologizes, sort of

Review by beckfloyd on 2008-12-16
SLAT LAKE CITY, UTAH -- A FEW DAYS AFTER POSTING THE REVIEW BELOW, BILLMELATER CONTACTED US AND GAVE US THE $10 REBATE. WE STILL PLAN TO CANCEL AFTER USING THE CREDIT. AS A RULE, WHEN ANY COMPANY DOES WRONG, DO CALL AND COMPLAIN [NICELY] AND POST CRITICISMS ON THE WEB WHEN POSSIBLE. BUSINESSES FEAR THE POWER OF THE TRUTH.

Billmelater.com sent me an email from their "customer care" stating that I would get $10 if I purchase more than $50. I went to Billmelater's website and linked to a company and paid $88 for blinds. BUT, when I got the bill, it read $88. Billmelater said the offer was for NEW accounts only. I told them later that the offer is also at our bill page when we log in, BUT they REFUSE to answer my email. SO, we called TWICE and was told the first time to call back in a week. When we did, the lady said that she could not answer my concern because it was being processed.

Then, TWO weeks later, still no reply, even though we sent another email and a fax. THEY STINK TO HIGH HEAVEN. I paid the bill and canceled. BUYER BEWARE.
Comments:2 Replies - Latest reply on 2008-12-17
Posted by Ponie on 2008-12-17:
I had a situation similar to this with a coffee company. It took a couple of letters and emails--but I prevailed and received the bonus promised. Don't give up. (I threatened to contact my State Attorney General--but really wouldn't have taken the time to do so.)
Posted by HFields on 2008-12-17:
I work for Bill Me Later and came across your comments. I would be glad to help follow up on this matter with you. Please feel free to contact me via email at your earliest convenience at: heather.fields@billmelater.com

Sincerely,
Heather Fields
Bill Me Later
heather.fields@billmelater.com

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